How many days does it take to deliver a product?
We are 'Made To Order', and hence the time to dispatch may vary from product to product. Normally, we would require 25-30 Days. You may reach us at email@example.com or +91 9953992154 for further details and our customer care team will assist you with your order.
How long will it take for my order to be delivered?
The estimated delivery time will differ with each order. Domestic orders will take about 2-4 business days for delivery from the date of dispatch. International orders take about 10-12 days for delivery from the date of dispatch. Delivery timelines are subject to several factors beyond our control,such as destination customs clearance process, unexpected travel delays due to weather conditions etc. We will keep you updated in case of any delay.
Do you ship items globally?
Yes, we ship worldwide
What are the Shipping Charges?
- Complimentary Shipping Within India
- International Shipping Charges applied
Do I have to pay the Custom Duty Charges?
Yes Custom Duty Charges are to be borne by you since every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country's rules and regulations.
Can I order for COD (Cash On Delivery)?
We apologize but Cash on delivery is not available at the moment
Is COD available for International Order?
We apologize but we do not have the COD Option for International Customers. For you need any assistance, you may reach us on +91 9953992154 or email us at firstname.lastname@example.org
Is there an Express Delivery (Shipping Within 24-48 hrs)?
Currently we don't have this service available.
Do you offer Customization?
Yes, customization is possible in terms of colors, adding sleeves,coverage,lengths,lining and even getting a print or weave made in another garment style. For additional customization, you can contact us on +91 9953992154 or email us at email@example.com and our Designers will assist you.
How do I get my outfit altered?
We generally keep enough margin in all our custom made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However if anything comes up, you can reach our customer care team at +91 9953992154 or email us at firstname.lastname@example.org and who will be happy to assist you.
Is there a Return/Exchange or Refund for a Product?
We have a No Return and No Exchange policy as every garment is made-to-order. We ensure that your garment fits you well and all your requirements are taken well into consideration. We strive to give you a seamless Couture experience and make your purchase special.
What should I do if an Item is unavailable ?
In case an item you are looking for is unavailable or temporarily sold out on the website, Please get in touch with us at email@example.com or +91 9953992154 and our customer care team will assist you with the same.
How do I find a specific Item ?
You can search for the product style by the style code or the product name under the main menu. In case you are unable to find it or would like any specific information on other styles that is not featured on our website, You may reach us at firstname.lastname@example.org or +91 9953992154, so that we can assist you with the appropriate details.
How do I contact customer care?
In case you have any queries, you may reach us at email@example.com or +91 9953992154. Our working hours are from 10:00 AM to 7:00 PM from Monday to Saturday.
How can I track my order?
Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our customer care team You may reach us at firstname.lastname@example.org or +91 9953992154.